Aegis bags BPO contract from Saudi Telecom Company

Aegis bags BPO contract from Saudi Telecom CompanyPune: Aegis, the global outsourcing and technology services company from Essar Group, has bagged a human resources outsourcing contract from Saudi Telecom Company, further extending its existing relation with the company. Though the company did not disclose the deal size, sources confirmed the deal to be in the range of $50-60 million (around Rs 320 crore to Rs 384 crore).

The deal, that will provide human resources business process outsourcing services, has been won by the joint venture--Call Centre Company (CCC)--set up by Aegis and STC in 2011. As part of the JV, Aegis was to get business worth $2 billion from STC. The current deal is part of the extended work being transferred to the JV.

The scope of the contract includes recruitment, reward and core HR administration, learning services covering content sourcing and development, program planning and delivery, learning system hosting, payroll administration and management. The engagement will impact more than four business units of STC covering over 1,000 employees, and introduce a series of HR process improvements focused on enhancing the user experience.

When contacted, Sandip Sen, global CEO, Aegis confirmed the development, "This is part of the deal we signed in 2011. It started with customer care and now we have moved into other aspects on the company's business. With this they have completely outsources their HR functions. We will be involved in hiring planning, retaining talent within the company," said Sen.

Additionally, Aegis will introduce a more proactive recruiting approach, including future staffing predictive modeling coupled with an intrinsic and deep client domain understanding. Proactive sourcing tools, automation will support more effective, forecasting-led recruiting methods and will result in a broader, more appropriate candidate pool for STC.

Aegis that started this JV with 250 employees have also managed to increase the headcount to 1,300. Going ahead Sen said that the JV will also work towards doing outbound work for STC. "STC is the largest telecom player in Saudi Arabia, we still have huge scope of extending our relationship with the company. I think we can manage some of their foreign language work. We are also looking to get into technology contract of the company," he added.

Apart from Saudi Telecom Company, CCC has also been successful in winning over 6 new external clients across Media, Government, BFSI, Healthcare and Travel & Hospitality verticals. As an outsourcing leader within GCC region, CCC’s strategy aims at providing a holistic business process outsourcing solution encompassing Customer Lifecycle Management, domain specific back office, transformational HR and Procurement, Consulting and Technology.

Apart from Saudi Telecom Company, CCC has also been able to add over six new external clients across media, government, BFSI, healthcare and travel & hospitality vertical.